by Michelle | Jan 23, 2023 | Leadership
Listen to the rants of some right-wing individuals and you may hear the word ‘woke’ crop up. Is our society too ‘woke’? What does that even mean? Society continually evolves. And, as a result, some things that may have been acceptable decades ago are—quite rightly—no...
by Michelle | Dec 19, 2022 | Leadership, Wellbeing & Resilience
Just when you think you’ve got over a global pandemic, another crisis comes in its wake, i.e. the current cost-of-living challenges practically every single one of us is facing. In a recent survey of over 1,000 leaders and managers, almost three-quarters told of the...
by Michelle | Dec 5, 2022 | Wellbeing & Resilience
For years, we’ve been led to believe that stress is the enemy. Not only does excessive stress equal mental pain, but it can also affect our physiology—and lead to grey hairs, sleep problems, sore muscles, headaches and high blood pressure, for example. Individual...
by Michelle | Oct 30, 2022 | Effective Teamwork, Leadership
Successful, effective and cohesive teams don’t appear by luck—they’re formed through great leadership and a healthy, happy workplace culture. In life, most of us get to choose our partners, with whom we opt to share our lives; to have a family with, perhaps. I’m not...
by Michelle | Oct 18, 2022 | Customer Service & Selling
AI, for some people, is a godsend. If you’re in a hurry at the supermarket, with just a few items in your basket, for example, self-service tills can be a much quicker solution than waiting in a queue behind those whose weekly shopping is being methodically scanned by...
by Michelle | Oct 14, 2022 | News
This week we have been hosting the Mental Wellbeing Zone at the World of Learning Conference and Exhibition at the NEC in Birmingham, UK. The Jigsaw Discovery HQ team was joined on the stand by Jigsaw Licensee and Mental Health facilitator Anne-Marie Gawen of Unlock...
by Michelle | Sep 13, 2022 | News
Details of the top 100 tools for learning in 2022 have been published following the 16th Annual survey. Interestingly the survey highlighted that 2022 has been a year of consolidation with organisations reverting to their trusted favourite platforms, some of which had...
by Michelle | Sep 12, 2022 | News
We are deeply saddened to hear of the passing of her Majesty The Queen. For over seventy years she had dedicated her life to serving the people of her country and the Commonwealth and has been the one constant in our lives, the person we could turn to for a steadying...
by Michelle | Aug 25, 2022 | Customer Service & Selling
During the pandemic, it was perfectly understandable that levels of customer service in many organisations changed, and the level of service provided was different….. In the short-term it was understandable, and customers made allowances for the adverse conditions...
by Michelle | Aug 22, 2022 | Leadership
In a previous blog, I wrote about changes to the nation’s workplaces, and the priorities today’s employees might consider that wouldn’t have necessarily been seen as an issue for previous generations. On a similar note, I have read a couple of articles recently on the...
