Conflict is a natural part of any workplace and can be cognitively demanding and require a great amount of emotional resilience to resolve. What often gets in the way of resolving the conflict is the assumption that it is simply about a business issue. However, research shows that in many instances factors such as personality clashes and differing working styles are the real cause of the conflict. Unless these underlying conflicts are sorted out, new issues will continue to emerge, and conflict will continue to have a negative impact upon productivity, morale, and employee satisfaction.
The best conflict resolution strategy will vary depending on the situation. However, it is important to remember that conflict is not always bad. In fact, it can be an opportunity for growth and learning. By learning how to manage conflict effectively, managers and team members can create a more positive and productive work environment.
In this interactive webinar we will be discussing:
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