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    Tag: Customer service excellence

    AI human

    Why AI will never completely take over UK workplaces

    by Michelle | June 24, 2024 |
    Customer Service & Selling

    Just in the last twelve months, AI has made incredible strides. From automating mundane tasks to providing sophisticated analytics, AI's contributions cannot be understated. However, a fundamental truth remains amidst this technological revolution: AI will …
    Customer Service

    Customer Service Could Be A Game Changer

    by Michelle | March 29, 2023 |
    Customer Service & Selling

    It used to be that customer service was the main focus of companies across the land. After all, if you don’t satisfy the people you sell to with your offering, they’re unlikely to come back …
    Customer Service

    Differentiate Your Organisation Through Amazing Customer Service

    by Michelle | August 25, 2022 |
    Customer Service & Selling

    During the pandemic, it was perfectly understandable that levels of customer service in many organisations changed, and the level of service provided was different….. In the short-term it was understandable, and customers made allowances for …

    About Me

    Michelle McArthur-Morgan…

    …is the creator of the Jigsaw Discovery Tool & Behavioural Framework. An experienced learning professional who is dedicated to helping people to lead their best lives both professionally and personally through increased self-awareness and understanding of human behaviour

    Recent Posts

    • Talking Isn’t the Same as Communicating
    • Beyond the Dashboard: Bridging the AI-Empathy Gap in the Age of Digital Taylorism
    • “I don’t like that man. I must get to know him better” Abraham Lincoln
    • Human Skills for a Brave New World
    • Addressing Communication Imbalance

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