by Michelle | Oct 18, 2022 | Customer Service & Selling
AI, for some people, is a godsend. If you’re in a hurry at the supermarket, with just a few items in your basket, for example, self-service tills can be a much quicker solution than waiting in a queue behind those whose weekly shopping is being methodically scanned by...
by Michelle | Jul 27, 2022 | Leadership
Can I bring my emotional support animal to work? Employee Expectations are changing, do you know what is important and what the deal breakers are for your employees and prospective employees when it comes to their workplace experience? There’s a trend on TikTok at the...
by Michelle | Jun 22, 2022 | Change Management, Effective Teamwork, Hybrid Working, Leadership
March 2020, and the whole country (where applicable) was asked to work from home. There were no ifs or buts about it—you were either a keyworker who worked on our nation’s front line and tasked with continuing your usual routine, or you had to adapt to working...
by Michelle | Dec 18, 2021 | Wellbeing & Resilience
This article was intended to serve as a round-up of everything we’ve learned this year and what organisations have put in place to be more resilient—but after all the announcements that have been coming thick and fast from the Government, we need to be reactive rather...
by Michelle | Dec 6, 2021 | Leadership
The awakened employee We’ve talked recently about a huge reset in the workplace. The changes we’re seeing have been on the cards for quite a while—driven by advances in technology, today’s 24/7 world, and the feeling that we should be working to live, not living to...
