Author: Michelle

Do Our Social Skills Need A Boost?

by Michelle | April 17, 2023 |

Effective Teamwork

I’m going to start this article by talking about babies and young children (it’s relevant to my main point, I promise). During the first two years of the pandemic, babies and toddlers were, like the rest …

Additional Dates Added

by Michelle | April 16, 2023 |

News

Due to the high demand for the Jigsaw certification workshops, we have added some additional dates to our programme of virtual Certification Workshops. Upcoming dates now include: 22nd & 29th June 2023 12th & 19th July 2023 Details of …

Customer Service Could Be A Game Changer

by Michelle | March 29, 2023 |

Customer Service & Selling

It used to be that customer service was the main focus of companies across the land. After all, if you don’t satisfy the people you sell to with your offering, they’re unlikely to come back …

Leadership Diversity

by Michelle | January 23, 2023 |

Leadership

Listen to the rants of some right-wing individuals and you may hear the word ‘woke’ crop up. Is our society too ‘woke’? What does that even mean?  Society continually evolves. And, as a result, some things that …

Cost of Living Crisis

by Michelle | December 19, 2022 |

Leadership, Wellbeing & Resilience

Just when you think you’ve got over a global pandemic, another crisis comes in its wake, i.e. the current cost-of-living challenges practically every single one of us is facing. In a recent survey of over 1,000 …

Can You Reprogram Your Reaction To Stress?

by Michelle | December 5, 2022 |

Wellbeing & Resilience

For years, we’ve been led to believe that stress is the enemy. Not only does excessive stress equal mental pain, but it can also affect our physiology—and lead to grey hairs, sleep problems, sore muscles, headaches …

Act Quickly Act Decisively

by Michelle | October 30, 2022 |

Effective Teamwork, Leadership

Successful, effective and cohesive teams don’t appear by luck—they’re formed through great leadership and a healthy, happy workplace culture. In life, most of us get to choose our partners, with whom we opt to share our …

Has the rise of AI put another nail in the coffin of decent customer service?

by Michelle | October 18, 2022 |

Customer Service & Selling

AI, for some people, is a godsend. If you’re in a hurry at the supermarket, with just a few items in your basket, for example, self-service tills can be a much quicker solution than waiting …

Great to be back

by Michelle | October 14, 2022 |

News

This week we have been hosting the Mental Wellbeing Zone at the World of Learning Conference and Exhibition at the NEC in Birmingham, UK. The Jigsaw Discovery HQ team was joined on the stand by Jigsaw …

Top 100 Learning Tools in 2022

by Michelle | September 13, 2022 |

News

Details of the top 100 tools for learning in 2022 have been published following the 16th Annual survey. Interestingly the survey highlighted that 2022 has been a year of consolidation with organisations reverting to their trusted …